Cromwell Place

01480 462206



We are moving to a new clinical records system within the surgery called SystmOne which is used by the majority of local surgeries and hospitals. As a patient you should not notice any change in the care you receive, but there will be a couple of temporary arrangements you need to be aware of during the changeover period.

Prescriptions online will be suspended from 6/9/19 – 19/9/19. During this time please request medication via the repeat side of your paper prescription, via email: or in person at Reception

Online Services will be suspended from 6/9/19 – 19/9/19. During this period you will not be able to use the online system for booking appointments, accessing records or ordering medication. If you are already an online user you will be sent login details and instructions for new SystmOnline when the new clinical system is in place

Routine test results may take a little longer to come through

All Surgery Staff will be undergoing intensive training relevant to their roles before the system goes live and we ask for patience while this happens and everyone gets used to new systems

Thank you for your support during this period of change

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