Cromwell Place

01480 462206

Patient Information

The following information is intended to help you get the most benefit from the services we offer.

How to get the best from our services

We have an automated telephone system with queue. You will be able to choose options to take you directly to the right person, eg appointments, prescriptions and the GP Secretaries ... [continue] How to get the best from our services

Practice boundary

The practice catchment area covers St Ives, Needingworth, Holywell, Bluntisham, Earith, Hemingford Abbots, Hemingford Grey, Hilton, Fenstanton, Houghton and Wyton village and Wyton on the Hill.

Privacy and GDPR

Privacy Notice for Cromwell Place Surgery Please click the link below to read our full Privacy Notice. Cromwell place surgery Privacy Notice version 1.0   This website uses cookies A ... [continue] Privacy and GDPR

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. If you move outside the practice area you may need to ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We will always strive to treat all patients and visitors to the practice with courtesy and respect as we consider it essential that staff, patients and visitors feel this is a safe and secure environment. Violent or abusive behaviour will not ... [continue] Violent or abusive behaviour

Access to medical records

The practice is registered and complies with the GDPR legislation 2018. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in ... [continue] Access to medical records

Carers

Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if ... [continue] Complaints and compliments

How to register

To register with the practice please call in at the surgery between 7.00am and 6.00pm Monday to Friday to complete the registration paperwork. We will need your NHS number to ... [continue] How to register

Named GP

All patients at Cromwell Place have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can ... [continue] Named GP

Patient confidentiality

“HERE TO LISTEN NOT TO TELL” We provide a confidential service to all our patients, including under 16s.  Whilst you can tell others about your visit to the surgery, we ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

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